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Lion Brand
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Lion Brand
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Home : Help

How can we help you?

Contact Us   My Account   General Info   Site Info   Ordering / Shipping   Patterns   Basics   Tips

Contact Us
  • For suggestions or pattern requests, click here
  • For questions about an order, click here.
  • For questions about our patterns or yarns, click here
  • For questions about opening a wholesale account, click here
  • To find a store, try the store locator or click here
  • For quality control questions about our yarn, click  here
  • Need more yarn information? click here
  • If you are a business outside the U.S., click here
  • For general comments outside of the areas above, click here

Our support line 800-661-7551 is open from 9 a.m to 5 p.m. e.t. Monday – Friday.

  • For other inquiries including questions about an order you have already placed, contact Lion Brand Yarn's Customer Service at 800-661-7551 from 9 a.m. to 5 p.m. Monday - Friday e.t.
  • If you would like technical support with a Lion Brand pattern you are working on, please call 800-705-8636.
  • To contact our corporate offices, please call 800-795-5466.

My Account

To change your e-mail address or other personal contact information related to your Lion Brand account, log into your account and go to the 'Personal Profile' section.

General Information
Can I take My Knitting Needles on an Airplane?
Measurements: How do I convert centimeters to inches? And Vice Versa?
Measurements: How do I convert grams to ounces?
Measurements: How do I convert meters to yards? And Vice Versa?

General Web Site Information

Knitting basics and directions
Crocheting basics and directions
Find a store near you

Ordering & Shipping

What countries do you ship to?
How much do you charge for shipping?
I have a problem with something I purchased. Who do I contact?


How do I convert a crochet pattern to knit?
Can I change the needle size (or hook size) and make a pattern larger or smaller?
How do I print patterns from your site?
How do I find the free patterns you have?


Can I use one yarn when another is specified?
How do I know which yarn to use for a project I want to make?
How do I find the end of the skein or ball?
How to substitute Lion yarn for a non-Lion yarns

Tips and Techniques

Fabulous Felt
Knitting with Ruffles Yarn
Crocheting with Ruffles Yarn
How to Make a Fringe

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